Toll : 020 - 67136800
Email : crmdms@tatamotors.com

Request Creation Process

Steps	Process
1	Click on link https://itservicedesk.tatamotors.com/ADITAAS/login.do OR send mail to crmdms@tatamotors.com you can get ticket number on registered E-mail ID.
2	Enter login ID and password.
3	Click on “My Incident” or “My Service Requests” and select “New” to raise Support Request.
4	Select appropriate “Category” / “Sub-Category”.
5	Enter Alternate contact number and Alternate E-mail Id.
6	Enter short Description of the Issue.
7	In Additional Remark: Mention issue in detail with login credentials.
8	Click on Submit button to register your request.
9	Service Request number will reflect under “My Service Requests” or “My Incident” tab.
10	You can track the status of ticket under “My Service Requests” or “My Incident” tab.
11	For attaching documents, click on three dots beside “ADD NOTES” button >> Click on @ Add Attachment >> Select the file need to attach from PC or use Drag and Drop mechanism.
12	Kindly use Service Request number for all future communications.
13	If you need to add any additional comment, click on Add notes and write comment in text field.
14	If you are not satisfied with resolution you can reopen the ticket within 3 working days - Change the status of ticket from Fulfilled to Open.